Originally Posted by
johnnybgood3
Does CX offer different service levels for paid F vs award F? I can't complain, obviously, but I was certainly never escorted through security at YYZ or JFK.
I have never been escorted at JFK either, probably because they have a dedicated First/Business security line at T7 JFK, and BA are the handling agents. I also think I was assisted at SFO more because of the mess up with my check-in, as a means of immediate service recovery - best way to deal with it right?