Originally Posted by
exerda
Call back and request "original routing credit."
IME, fax it in. I see people in threads all the time mention that they need multiple calls to get original routing credit (if ever).
I have had 100% success getting original routing credit by faxing a short letter, along with the original schedule, and the BP's used.
By faxing, I have never needed more intervention, and have never been denied.