Moderator, Omni, Omni/PR, Omni/Games, FlyerTalk Posting Legend
Join Date: Oct 2004
Location: Between DCA and IAD
Programs: UA 1K MM; Hilton Diamond
Posts: 67,011
IIRC, some versions of the post-flight surveys UA has done ask about whether or not amenity kits were expected, their quality, etc., even for Y travel. Maybe they had a bunch of feedback on this.