Originally Posted by
David-A
What we are however expecting them to do is correctly handly comunication from an individual. This would include investigating and following up the matter that the indivudal has raised.
It's not unreasonable to expect *A member airlines to inform Star Alliance about major changes to their FFP Gold card. Has anyone contacted bmi/Diamond Club about the difficulties they've experienced with their new Gold card?
I agree with
NickB that the *A office probably doesn't have the resources to investigate individual communication such as the one quoted by
henry999 and that their main activities are not at the customer interface end.