Senior Moderator, Moderator: Community Buzz and Ambassador: Miles & More (Lufthansa, Austrian, Swiss, and other partners)
Join Date: Jun 2005
Location: 150km from MAN
Programs: LH SEN** HH Diamond
Posts: 29,512
How do you expect Star Alliance to accept claims from individuals that the design of the Gold card from an FFP has changed? How do they know that someone isn't just making it up?
Surely it must be the airline/FFP's responsibility to inform Star Alliance that the design will change before sending new cards out to members.
I think any complaints should go to bmi/Diamond Club rather than to Star Alliance or other *A members.