Certainly, I am in no position to know the details. All I know is that the interface isn't a very good one if it is 0 for 3 for me for cancellations over the last 6 months. And one of those cancellations was 4 months in advance! The other was 2 weeks, the last was 2 days before the reservation. Something, whether it is the process, the interface or the system, needs work.