FlyerTalk Forums - View Single Post - Mechanical issues, connection missed, prepaid hotel refund
Old Nov 25, 2009, 7:47 am
  #2  
DenverBrian
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Join Date: Feb 2003
Location: Denver, CO, USA
Programs: Sometimes known as [ARG:6 UNDEFINED]
Posts: 26,623
Welcome to FT!

The issue here is with Orbitz IMO. I don't see any responsibility for NW to handle your prepaid hotel issue at your destination.

NW's responsibilities are to get you to your destination safely and on time; they compensated you for the lack of on-time service with a hotel and meal vouchers in MEM.
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