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Old Nov 19, 09, 10:09 am
  #10  
tkelvin69
 
Join Date: Apr 2009
Location: SEA
Programs: AA LT PLT; HH Diamond
Posts: 2,523
A-

The change to the EVIPs on almost every fare was big for me.
Good award availability.
Decent website.
Good customer service.
Good routing to N/S America and Asia. (Good to Europe but BA taxes/fees suck)

Improvements:
Better partners to Africa.
Lack of partner award viewing/booking at aa.com
Lack of using upgrades on partners from Y fares.
tkelvin69 is offline