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Thread: Are Marriott reservation agents timed on calls?
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Old Feb 7, 2003 | 6:11 am
  #4  
PETEFLYS
 
Join Date: Aug 2001
Location: DALLAS,TX AA EXP-3MM, HYT PLAT, SPG PLAT,HLT GLD,LEADERS CLUB
Posts: 1,183

The calls are timed and there are some incentives for answering more calls. My guess is maybe it was time for his shift to end or it was his break time.
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