Originally Posted by
dfyant
I politely declined as I am counting on Amex to come through and fix this mess. It's definitely important to note that this hotel is apparantly just a bad apple - Starwood made a point of making that very clear and that their other hotels would not conduct themselves in this improper manner.
When it comes to bad apples, some other very moldy properties I've experienced are...
1. Le Méridien Nirwana Golf & Spa Resort
2. Sheraton Grande Laguna, Phuket, filthy filthy filthy property
3. Sheraton Princess Kaiulani, moldy bedding also
I've received as many as 10k points for moldy rooms at cheap SPG properties, so for the money you spent, 25k points is the bare minimum that should be given.
Let amex take care of the dispute. Surprised by this property being so bad, but it's just another example of typical SPG inconsistency.