Originally Posted by
holtju2
The revenue manager is probably just happy that you canceled the award reservation. More money from paid reservations.
Maybe, but the reason I canceled wasn't to teach them a lesson. It was for my benefit so that I don't have to deal with them should anything go wrong.
Also, if an award night is going to displace other paid reservations, it means they are nearly full, in which case they get a much higher, similar-to-paid rates reimbursement.