Originally Posted by
soitgoes
...
Side note: I found mold in a room at another hotel (an Intercontinental), and the hotel was horrified. They immediately moved me to an upgraded room, brought up wine/water/refreshments, provided a voucher for breakfast, and gave me enough Priority Club points for a night at any Intercontinental in the world. The GM called me the next day to apologize. I didn't have to do anything other than point out the mold.
Since Le Meridian Parker, NYC is obviously monitoring this thread, I can see GM reading this post and thinking aloud:
Intercontinental managers need to learn how to deliver the "lecture" on "Not all mold is bad for you." They have no business taking mold seriously and treating customer with respect and freebies. What do they think they are in - hospitality business?
