"We'll call you back" function
After complimenting it on another board, I thought I'd come here to the "right" one to comment. I encountered the "We'll call you back" function for the first time, the other night. (Tough time booking a Rapid Reward.) This is the modern, civil way that considerate business handles waiting line theory... Bravo, Southwest!
Worked for me. ("8-13 minutes" and I was called at eight.) I learned, after putting it through its paces, that they'll call you back three times if you don't answer, identifying themselves each time.
The tradeoff, IMO, is that this was the first time I've EVER had a wait with IFLYSWA.
How is it working for you?