I had same experience two months ago. Stayed only one night and went to the suites. The suites was higher but the front desk manager gave me the same rate. By the way, there's a great little mom and pop Greek restaurant, Olympia, I think it's called at a little strip mall within walking distance from the suites.
Originally posted by freeupgrade:
I have been a PLT member for the last 2 years, ans have never experienced such a lousy Marriott as I did this weekend.
Avoid the Chicago O'Hare Marriott at all costs. here are a few examples:
1. Only 1 working elevator.
2. Room had no heat becuase "engineer had turned it off for the night".
3. On 2 occasions, had to wait 35 minutes EACH time for so-called airport shuttle bus. The hotel is only 7-8 minutes from airport.
4. Local phone charges of $1.73 and $1.89 with variable access charges for call times.
5. Room size of jail cell.
6. Nasty and rude Resident Manager.
Again, stay anywhere at O'Hare except this property. Next time I will be at the Suites.