I work in New York, and my comment was a little bit tongue in cheek. Still, New Yorkers do develop hard shells that sometimes -- but not always -- hide nice people. I really didn't intend to be harsh.
Interestingly, when my wife and I stayed at the Nashua, NH, Marriott last summer with our 5-year-old, he did not prevent us from using the Concierge Lounge -- because it was closed on the weekend! Oh, well.
Bruce