Ok, firstly MILEKING I never said "most".

Secondly, I have no doubt that someone at Marriott reads these posts and persues the evil manager of the Marriott Wanakambe who failed to upgrade a Platinum.

But why should they respond here? If you were them would you want to encourage the airing of your customer complaints is public?

If I have a complaint with a hotel, I go to the front desk ask for the Manager, find a quiet corner and discuss it in private.

I think that expecting Marriott to respond to customer complaints in public is the equivalent of shouting at the hotel manager across the lobby.

By all means let them read the posts here - but to demand they respond is arrogant in the extreme. They have a proper process for airing complaints after all.

As for the Freddies, well really, a day out for the Marketing people, a chance to show off to their bosses about what great loyalty programs they manage - the hotel chains and airlines collect gongs like we collect miles.


Nick