Old Oct 8, 09, 2:00 pm
  #14  
AshleyB
 
Join Date: Jan 2004
Location: Paris, France
Programs: FB Platinum for Life
Posts: 367
I am afraid Tango302's experience is fairly reflective of the present state of affairs chez AF. The constant pressure of cost cutting means that staff no longer give a you-know-what about passengers. They are cranky and feel under-appreciated by management. In an exceptional situation such as that arising on the 256 in question there is just no longer either the corporate infrastructure or the employee goodwill available to deal with it.

In the savage environment in which airlines currently operate AF's worn out product and increasingly bad tempered service does not bode well for the future. Granted that AF has never been an industry leader in terms of service or product, these frequent and very public slips must ultimately have some impact.
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