FlyerTalk Forums - View Single Post - Hyatt Regency Atlanta REVIEW - MASTER THREAD
Old Sep 18, 2002, 12:13 pm
  #13  
ExpoTrac
 
Join Date: May 2001
Location: Worcester, MA, USA
Programs: AA PLT, SPG Gold, Hyatt Platinum, HHonors, Marriott Silver
Posts: 547
To give Hyatt credit, I had emailed via the Gold Passport website about this stay. I was promptly contacted by a Customer Service rep, who had already researched my stay and was really interested in hearing about my experience. He said it would be written up and sent to both the hotel manager and the regional manager for Hyatt. He also was adding 5000 points to my Gold Passport account.

He did tell me that this hotel is a franchise, and he was aware that a renovation is planned. He mentioned that Hyatt may need to push the owners to make some temporary corrections before the major renovations.

I did appreciate the follow-up...better than I've ever seen from Hilton or Starwood, and I've got a lower status with Hyatt that the others.
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