I stayed at this place back in September and although it's got potential, it needs some serious remodelling. We got a very large room but the floor hadn't been vacuumed. I called down to the front desk to get this fixed. After about an hour nobody had showed up and at this point we also noticed that the bed had been made with the last guests sheets! Another phone call, another 1 hour wait. Then we noticed that the bathroom hadn't been cleaned. I called the front desk again and advised them that we were going out for dinner and that I expect everything to be put right when I return. After getting back I realized that they hadn't remade the bed and had only vacuumed a 1 sq yard piece of carpet in the middle of the room.
The management offered me nothing for this service lapse. I was thinking I should write a complaint letter but I never got around to it.