I've stayed there four time since it opened - in fact my future in-laws just spent an entire week there!
From a New Yorker's point of view, it is a great place. It is right across the Hudson and the hotel has lovely views of Manhattan.
The walk from the hotel to the Grove Street station takes about ten minutes and I have always felt safe. The hotel runs a free shuttle to the station as well.
It takes less than 30 minutes to get from Midtown to the hotel.
I have never stayed in a suite there. I have always found the staff to be as helpful as they can. Please post any specific questions you may have.
Enjoy your viist!