As a final note, I just want to say that the staff at HR TST have a very 'human' touch to them. They feel very proud to be working at HR TST.
In case you don't know, the old Hyatt Regency Hong Kong on Nathan Road, which opened in 1969, was the first overseas Hyatt hotel. It officially closed in 2005.
The new HR TST began recruiting their staff in June this year. They made it their first priority to re-recruit the staff from old HR HK. This, in contrast to the recent Hyatt Boston incident (see
post), reflects how a good corporate culture can make the staff -- and subsequently the guests -- loyal to the company.
From what I understand, almost 1/3 of the staff at HR TST have worked at the old HR HK. Another 1/3 are supporting staff from Grand Hyatt HK or HR Shatin, which are there temporarily to make sure everything runs smoothly.