I understand exactly what you mean. I am working here in San Fran for 3 weeks (of course flying back home on the w/e) and just got my first taste of a really crappy Hyatt. I have no idea why they call it the Grand Hyatt. There certainly is nothing grand about it. Also, no ammenity, but I was way to tired and worn out to complain. I am hoping when I check back in on Sunday night I will also get an upgrade (or at least a non smoking room w/view). I figured you really cannot get bent out of shape with one bad apple, although am thinking the St. Francis is a million times better.