As a first-day 1K, I must say that I am unimpressed with the 1K website. I was very pleased, though, with my first contact with the 1K desk - managed a complicated international award booking (I'd been waiting to make 1K to waive the fees), made an upgrade request that couldn't be done on-line for a MP Visa companion certificate booking, and even was able to get a couple of electronic codes for Elite Choice RCC entry (I forgot to print them out when I selected the RCC passes after crossing the 75K EQM barrier). Life is good! ^