My worst experience was with CP on the weekend they were switching over to Sabre in November 94.

I was handling 3 VIP departures out of HKG after the PM's Team Canada visit--two premiers and a federal Minister, with their delegations, heading to four different destinations.

It was an exercise in frustration trying to keep four sets of bags separate, and properly tagged, while the poor CP agents were frustrated trying to figure out how to print boarding passes; link handwritten bag tags to sequence numbers, etc.

All this with one flight a day. I shudder to think what T3 must have looked like!

Flyboy: What leads you to the conclusion that the AC agents in question were lazy? You seem to assume that there were no external factors involved in this situation, which is both insulting and unwarranted.

I firmly believe that any service provider should be called on bad service or misconduct--but not without a fair assessment of the circumstances.