Old Sep 17, 09, 11:59 am
Join Date: Apr 2001
Posts: 3,077
involuntarily downgraded on award flight=milage credit?

Recently I was involuntarily downgraded (first to coach) on a connection of an award flight because Delta had a mechanical problem with the the first flight.

I requested a miles refund and was promptly denied (non-revenue tickets are not eligible for mileage credit).

I was just looking for some token credit since I had paid more mileage and since it was their fault. I have always received credit from AA in similar requests.

Did they just mis-read my request, or is this their policy? After feeling relatively good about Delta, this minor issue left me feeling cheated.

I had slowed mailed my request...any way to re e-mail it?
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