FlyerTalk Forums - View Single Post - Rooms are held until check-out time the day following arrival or not?
Old Sep 17, 2009, 12:56 am
  #19  
Starwood Lurker II
Company Representative - Starwood
 
Join Date: Apr 2005
Location: Singapore
Programs: SPG
Posts: 4,002
Originally Posted by mikew99
Thanks, Lurker II. I'm glad to hear that this is how it is supposed to work. (Although I'd be happier to hear that is how it works in practice. ) At least the policy can allow for some redress when a hotel cancels a guaranteed reservation. Based on the reports here, it seems like it is still a good idea to ring the hotel to advise of a late-night check-in, just to be safe(r).
No worries. We do know that some of the night auditors love to use their "itchy trigger fingers" (from William:P) to cancel the reservation. Maybe they have not mastered the skill of dozing-while-clicking-their-mouse yet. :P

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