Originally Posted by
mike101
What can I say.. who is really satisfied with this new airline today? From the worthless miles to the outrageous award redemption costs, to just about everything, this airline is screwing it all over for themselves and I think they pretty much deserve it given their greed and incompetence of how to satisfy former NWA customers.
Considering Delta is now the largest carrier in the world, I suspect there are indeed some people who are more satisfied than you are.
Perhaps Delta has just made a decision that there are certain customers that are not worth keeping, and the changes are designed to coerce those unprofitable customers to take their business elsewhere.