Originally Posted by itsaboutthejourney

Excellent summary, to which I'll add:

NW web & mobile technology > DL web & mobile
NW WorldClubs > DL SkyClubs
NW Scoop > RealDLInsider or SkyMilesInsider

If the changes remained the same, but DL had engaged, did some outreach, better communication, even forewarned NW elites about the coming changes, there would be a lot less moaning. Basic communication & hearing customers out goes a long way. The intergration is not over yet, but Jeff has already failed big time in that area.