FlyerTalk Forums - View Single Post - Bad customer service? Gold member trying to enter the lounge at Heathrow
Old Sep 7, 2009, 8:17 am
  #14  
Cap'n Benj
 
Join Date: Sep 2007
Location: BOS
Programs: BA - Blue > Bronze > Silver > Bronze > Blue
Posts: 6,812
Originally Posted by timezonehopper
There seems to be a lack of consistency in these statements.
I assume he meant to him.

I can see both sides to this argument. To never fly with them again after this decision seems a bit daft, if he is aware of the rules. I suspect if he had to put up with a load of kids running about in the lounge on one of his trips to the Far East, he may have made the same decision!
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