FlyerTalk Forums - View Single Post - Bad customer service? Gold member trying to enter the lounge at Heathrow
Old Sep 7, 2009, 7:48 am
  #4  
Lolbert
 
Join Date: Apr 2007
Location: London
Programs: BA GGLfL
Posts: 1,342
That's what the rules say. Thankfully, BA Lounge staff are often able or willing to use discretion in allowing additional guests into the lounge. However, if they choose to apply the strict letter of the law that is their prerogative, whether or not we like it.

Your boss throwing his toys out of the cot is a childish over-reaction.
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