Originally Posted by
Boggie Dog
I understand that we are looking at the picture from different views.
That being said I have twice used the TSA complaint system. In neither case was the response satisfactory. It seemed more important for TSA to stand behind its employees rather than investigating and trying to determine if there was a problem.
TSA has a whole bunch of info posted about how they will treat passengers but it is my experience that they do not follow through on those commitments.
I am sorry that is the impression you have of the program. If I could change the redress program to be more interactive with passengers, I would. Even if you were unhappy with the end result of a complaint procedure, at least you should be given the consistent communication and followup. That is the hard part, the communication and followup seem to be where I hear the most complaints about our redress process.