Originally Posted by
nlde
Ha! Forgot the important bit of info that I have no status. That would fix a lot of things.
A few years ago, in a big snowstorm, I resorted to calling the spanish-speaker's line and asking if they "habla'd Ingles" because I speak almost no spanish. Actually worked out pretty well in a pinch.
With no status you're best bet is to call anytime on Feb 30th to reach a competent agent, any other time you will be sent over to India and get a "screen reader" who will be polite and apologetic but unable to anything beyond the most simplistic of task and have no input beyond what their screen tells them to say.