Originally Posted by
aniruddh77
Am not surprised. I had to book a MAA-BOM-MAA for yesterday's travel (booking done 10 days back) for which I paid INR 6700 (0 base fare, 800 taxes, all fuel surcharge). But here's another interesting thing. I had to cancel the ticket for circumstances beyond my control. When I cancelled a ticket on a similar class (which INCLUDED a base fare) last month, I had to forfeit the entire price including tax and surcharge. This time, they gave me a full refund...don't know if that's a system issue I benefitted from this time or lost the last time !
Originally Posted by
aniruddh77
I appreciate the point on multiple pricing, but that still doesn't explain why a fare paid ticket isn't refundable but a zero fare ticket is. What's even more interesting is that at the time of booking, both tickets were shown as "No Refund".
They have to refund you the taxes and FS if you do not fly. So in the first case, I would say you were entitled to ask for a refund of the taxes and FS component but not the fare component. Whereas in the latter case since it was a zero fare, the refund obviously meant 100% refund.
Regardng both the tickets being mentioned as "no refund", it meant exactly that - no refund on any of the tickets (remember they can only forfeit the fare component). Since you did not pay any fare for the second tkt, so no deductions were made. In the first tkt scenario, you were/are entitled to a refund of the tkt price less the fare component.