Originally Posted by
SkyMilesInsider
... remember to judge the program as a whole compared to other programs as a whole, rather than strictly benefit by benefit.
Thanks!
OK, as you know loud and clear, on the whole you wrecked your new program for international customers because your SWU's are tremendously uncompetitive and much harder to get than those of your competitors. Please stop trying to tell me what is important to me. I already told you what was important to me a year ago when you sent me a survey. I'm sure the survey results could have predicted the backlash you're facing now.
And your response to someone in a UA hub is?