FlyerTalk Forums - View Single Post - 2010 Elite Program Announcement

Aug 10, 2009 | 9:31 am

#228

GUWonder

Suspended

Join Date: Jul 2001

Location: Watchlisted by the prejudiced, en route to purgatory

Programs: Just Say No to Fleecing and Blacklisting

Posts: 102,077

Quote:

Originally Posted by drsan

+1. Remember the key to DL's behavior these days, as MikeMpls said: Beancounters Rule.

Repeat. Beancounters Rule.

This is truly a race to the bottom. Harmonize the programs to the lowest common denominator. The previous business strategy of "be better than the competition, attract net new customers and thus make $" has been replaced with "be the same as the competition but squeeze the existing customers harder than the other guy and thus make $"

Beancounters Rule.

One can only wonder when DL will tire of issuing Diamond benefits and institute a new 5th tier, above Diamond. Or, maybe they already have; perhaps the infamous 2% Club is still alive and well, but now 2% of Diamonds.

This is a pretty good summary of how DL management behaves. Unfortunately, the "beancounter" culture is deeply embedded at DL HQs even beyond just DL's accounting and finance staff. Add in a mix of Enronesque Jeff and the situation is ugly.