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Old Jul 5, 09, 10:05 pm
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Originally Posted by atldlff View Post
Those were Jeff's words on his slides, and the actual comments that he made. He even went as far as to apologize to the Delta employees in the room when he said, "there is no reason that a BE seat should go out empty or go to a non-rev, when an elite customer has been on the waitlist for weeks."

This has been one of my personal issues too. It was extremely good news, and he committed to getting this addressed. I can tell you that he was absolutely sincere and straightforward in his approach to address this issue. I am firmly convinced it will get fixed, just be patient.
It is broken but only because DL management is happy enough with the way it is broken for DL management for now. If DL management set aside its bugbear concern about revenue cannibalization, then it would not take more than a simple procedural modification of agents' intervention in order to accept PMUs on the day of departure too.
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