Originally Posted by
mersk862
Again, it's a technology issue where PARS/DeltaMatic don't play nicely.
I see it as more of a policy integration issue. While technology may be at the root of why a Delta employee could not make a change to a NW flight itinerary, it does not explain why a NW employee could not make a change to a NW flight. The only reason for the latter inability would be that it is against policy to do it, which would mean that the two carriers still have distinctly different policies in this regard.
It would seem like this would be one of the easier policies to standardize and implement immediately. It's amazing how fast some fees can be imposed in uniform fashion across the board, yet something like this drags on for quite a while.