I like this hotel a lot -- I have been upgraded to a suite recently as a Platinum and on a separate occasion received RC access. Nice!! The staff are kind and the service is quite good all around except at the hotel restaurant, Mosaic, where it is hit and miss.
My one pet peeve is that virtually every stay the hotel screws up on the crediting of the stay to GP. Most times they claim my rate is ineligible while other times they have forgotten bonuses. Recently I used a Gift Cheque and the hotel refunded the Gift Cheque amount back to my credit card, then told me that my account had not been settled, and once I paid the difference again, the points for the difference I settled posted, and as an ineligible stay. GP is great at fixing all these errors but it does get tiring after awhile. Nevertheless, I enjoy the actual stay enough to mitigate this pet peeve.