MochiMochi

Hi - first post, sorry if it's in the wrong thread. I was just so frustrated that I had to register and share.

In short, I booked a mileage ticket through UA on a Lufthansa flight for my family from Korea to Paris (70k miles X 4tickets). Two weeks before the flight I called UA and found out my return flight was canceled and no reasonable routings available (they wanted me to fly the other direction around the world). Called UA customer relations who basically said they won't do anything but apologize. Do I really want to stay 1K w/ United?

Here's my letter sent today to 1kvoice - I'm new to writing complaint letters and asking for compensation as you can probably tell... will update when I get a reply:

Dear Sir/Madam,

I am writing in response to the situation around my reservation number
XXXXXX with United Airlines.

In December 2008 I made a reservation using my United Airlines miles
on a Lufthansa flight from ICN to CDG, for travel on July 2 to July
14, 2009. On June 22, 2008 I called United to reconfirm my flight and
was told that the return flight had been canceled (in April 2008
Lufthansa canceled the route) yet I was not notified. If I had taken
the flight without reconfirmation my whole family would have been
stuck in Paris without a return ticket. Obviously I was irate at the
situation. I honestly believe the reservations agent did all she and
her supervisor could do to try to find alternative flights that worked
for my family but with the short time frame until the date of
departure it was not possible to re-route.

This morning (June 29) I called United Airlines Customer Relations as
recommended by the UA agent I spoke with on June 22 and talked with
Ms. XXXX. What a horrible experience - how she could be the 1K
supervisor (as she identified herself to be) is beyond reason. This is
a new low in my United Airlines customer service experience.
- After initially explaining the situation she told me that she
doesn't understand what the problem was (unbelievable)
* I then started to explain the situation in complete detail and
cut me off and spoke over me after I repeatedly asked her to let me
finish speaking - I never got to explain the full situation because of
her rude interruptions!
- She insinuated that the whole situation may not even have happened
since she could not look up the reservation details
- She asked if I set up both email and phone notifications, which I did BUT
- She said that since it was a Lufthansa flight that UA wasn't
responsible. If that's the case then why ask if notifications were set
up in the first place! It is because UA failed to provide adequate
notification to me!
- I asked what UA would do to keep me as a 1K UA customer, she replied
all she could do was give an apology - and an empty one at that.

I saved up and used 280,000 UA miles for this trip which was our
family reunion. I have loyally flown United Airlines over 120,000
flight miles each of the last two years. During that time I have
experienced indifference, carelessness, thoughtlessness and
unbelievable rudeness at the hands of United Airlines employees. I am
at my patience end.

What will you do to keep my patronage?

XXXX
UA 1K 0XXXXXXXXX