FlyerTalk Forums - View Single Post - Delta Q&A Meeting with Execs - NOTES
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Old Jun 28, 2009, 9:50 pm
  #55  
avidflyer
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Originally Posted by StayingHomeIsBetter
Perhaps they saw the likely mass exodus of elites that would have resulted as what it would have been... a tremendous "cost" to DL.
No doubt about it. The FF community, with FT being probably the biggest group who have a voice, have a lot of influence on these decisions. If a good % of FT'ers are outraged by something then you can extrapolate that to the whole install base. The bottom line is that these folks are in it to make money (and rightfully so) and they do not do a thing unless they have weighed all of the impacts, both tangible and not. These events where they can pick our brains as well as the constant and dynamic (I call it loud ) feedback from the blogs and boards do have a real impact on decisions.
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