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Old Jun 28, 09, 6:33 pm
  #23  
avidflyer
FlyerTalk Evangelist
 
Join Date: Jun 2006
Location: LAX/BOS/HKG/AMS/SFO...hmm, I need a life.
Programs: United1K, AA ExPlAAt, DL MM/Gold, Hilton Diamond, Avis First
Posts: 13,316
Originally Posted by MikeMpls View Post
Have to disagree here. First & foremost, this was a FlyerTalk DO. We're there to meet new people, make new friends, have fun & party. Anybody who's there to to rock the boat will find him/herself ostracized & out on the sidewalk while the party continues.

In terms of making my points & getting my answers, I feel that I succeeded 100%. I distributed 60 copies of The Merger as Viewed by NW Frequent Flyers on the tables prior to the meeting. I did it this way to avoid wasting any floor time getting bogged down in details. Anyone who was interested could read it. Most people were reading it. Jeff appeared to be reading it.

Jeff's presentation was largely directed at the subject (FF program integration) that I wanted to hear about. I don't have to like the results, but I definitely got my explanations. I took notes on items of interest to NW elites & posted them on NW forum immediately after the Q&A.

Bottom line is, (1) they already know we're unhappy, (2) we now better understand why they made us unhappy, and (3) they're unlikely to do much, if anything, to make us happier.

We also had a lot of fun for 3 days.

Is there anything I should add to this?

Yes, and for all the folks here who were worried that the customers at the event would hurt DL's feelings...um, DL is acknowledging that there are issues just as one would expect. "Public Delta Bashing"?


Mike, I did not mean "loudly" at the event itself...and my point was that it is an unfounded fear that the event would be an angry mob there to "bash" DL. I was trying to point out that the "loud" complaints here on FT are what do eventually get to the AL management. I point to the decision earlier this year to reverse a program change, driven (IMHO) by the "loudness" here on FT. There is nothing wrong with voicing our opinions here as that is what the FT board is for and eventually it gets heard by DL. I think there are folks here who equate the complaints here with "Bashing" and I argue it is not at all...it is honesty.

Last edited by avidflyer; Jun 28, 09 at 6:44 pm
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