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Old Jun 28, 09, 4:28 pm
  #18  
StayingHomeIsBetter
FlyerTalk Evangelist
2019 FlyerTalk Awards
 
Join Date: Jun 2008
Programs: Formaldehyde Medallion DL DieMiles
Posts: 12,237
Was there any indication that DL management now appreciates that substantive, mid-year devaluations of the FF program (i.e., removing benefits that someone spent a year qualifying for) is not a way to win friends and influence loyalty (other than in the wrong direction)?
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