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Old Jun 28, 09, 3:17 pm
  #16  
avidflyer
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Join Date: Jun 2006
Location: LAX/BOS/HKG/AMS/SFO...hmm, I need a life.
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Originally Posted by GrizShel View Post
That's good to hear. If communication with the customer had been fuller and more straightforward with (negative) changes announced further ahead of time DL/NW I'm sure this flyer and others would have been willing to put up with more of the devaluation.
Yes, and for all the folks here who were worried that the customers at the event would hurt DL's feelings...um, DL is acknowledging that there are issues just as one would expect. "Public Delta Bashing"? It is the public who pays DL and the Public who, I am sure DL execs will tell you, SHOULD point out loudly what is wrong. The alternative is for the public to quietly go away and that is exactly what DL does not want.
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