Originally Posted by
me4yankees
Jeff Robertson – Loyalty Programs
5. Platinum Medallion Upgrades – BROKEN (Day of departure issue basically outrageous; customers want HQK fares included); will not be resolved by the target integration date
Key Areas of Focus:
- FIX the Platinum Medallion Systemwide Upgrades
First, thank you for taking notes and posting them here,
me4yankees!
From your notes, I would like to dig a bit deeper into the comments regarding PMUs. Perhaps you and/or some of the other attendees can add some detail to your notes.
Is the "BROKEN" comment yours, another FTer's, or that of Jeff Robertson? If not Jeff's, did he acknowledge that it is broken?
I'm also curious about the comment, "day of departure issue basically outrageous". Again, is this your comment or did it come from Jeff Robertson? If yours, did Jeff agree that this is outrageous?
Was there any discussion about how the PMUs will be 'fixed'?
These issues touch on some of my biggest and most long standing gripes with the PMU system - especially the day of departure issue - so, I'm hoping that there is good news on the horizon...even if it won't be implemented until 2010.