Originally Posted by
sentom
while i agree on some of your view, i cant here.
while the HON service is in no way perfect, i experience it on a very regular basis and i know no other HON who is as "unlucky" as the OP.
in my opinion its greatly exaggerated...
Well, my personal experience in this year is similar to that of the OP: HON service is great until you are actually on board. No personal greeting in either C or Y (intraeuropean). No assistance in case flight irragularities occur whil on board. No seat blocking. Arbritary rebooking of booked seat without information on international flights (no aircraft changes involved).