To reinforce earlier comments about their website being a bit creaky, the missing 3/09 statement is now there. Go figure.
Does anyone have any real world ideas and better yet a conduit on how to improve their website? It's not American, but after reading that Alaska Airlines won awards for their website, size alone doesn't matter....
Yup, it's what you do with it.
I'd happily build a wish list, but if this board isn't monitored or if nobody has an "in" with them, then what's the point?