As mentioned in another thread, several weeks after the change I still am fighting with CS to get access to my Go account, after an automatic move from Frecuenta.
By the way, online chat service for Frecuenta and Go (they seem to use the same service) simply stinks. After about a dozen sessions, I timed their response times, and they take about half an hour to "take the call", and then another 10-15 minutes to start the chat. Also, the first three times I asked about my "lost" miles I got completely wrong and misleading answers.