Declining Customer Service
I travel nearly every week, I'm a President's Circle member and in a week, I may rent Hertz cars 3-4 times. While I am reluctant to use a board brush, I have noticed in the last several months a definate decline in customer service. Mostly with staffing. For example: on Friday at 2:00 p.m., there was only one person to check in a very long line of customers in PDX. The line was so long, that it was backed up into the general airport area. There was similar problems at LAX and in Denver in the last several weeks. In SEA, I simply could not find any staff.
I realize their business is down, but for those of us who are actually on the road more, this has started to become and issue.