Old Jun 4, 09, 9:08 am
Join Date: Oct 2003
Location: New York, NY
Programs: Delta - Gold; Starwood - Platinum; HHonors - Diamond & Avis Preferred
Posts: 10,869

Originally Posted by MikeBOS View Post
I had 2 separate stays here this past week as SPG Platinum, and no upgrade on either of them (hotel was wide open on the web site both nights), similar to your FHR issues in the post referenced above. I agree, nice hotel, but they don't seem to care much about any commitments to provide upgrades based on availability.
Did you contact customer service to investigate? This isn't personal, but I'm usually skeptical when a person says, "the hotel was empty", "I didn't get an upgrade", "there were suites/better rooms available online". As discussed many times, we dont know if the rooms were actually being turned, unassigned when you viewed, out of service but showing available or even if the hotels system synched with what was showing on the web.

The only way to find out if policies aren't being followed is to contact customer service so that this doesn't happen again.
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