The only reason I mentioned that the concierge was a foreigner was that he had little knowledge of London - isn't that what a concierge is for??? No CNN (got it in Gatwick, Romania and Bulgaria). And, yes, the dessert was advertised as coming with cajeta but they did have a sort of strawberry flavored sauce of some kind on the ice cream. When we asked about it the waiter said it was their homemade version. What???
We checked out at 630 AM, half hour before breakfast is set out, and the staff would not even get us a roll for the road. Nor was room service available. We heard about the rooms with the internet, etc but they were not available. Our "club room" was much smaller than that in the Metropole or Gatwick.
Angel, by the way, is back in service and is excellent with new escalators, etc. Too bad Carrier's is gone! The neighborhood was fine. No problem with that.
We had a fine time in London - Buckingham, Tate Britain and the play "Notre Dame" at half price. All in one day. Glad to be home though. British Air handled the traffic really well.